search icon

Stay connected and productive with CRM business software

Deliver an exceptional experience and improve communication with your customers at each touchpoint using client management software.

What is CRM software?

CRM, or customer relationship management software, is a program that keeps track of your business’ leads, prospective clients and current customers. It records key details and interactions so you can manage their journey through every step of the sales cycle.

An eCRM also allows you to manage online touch points such as ecommerce websites, for a joined-up approach online and offline.

Multiple departments in your business can make use of CRM applications. Sales, marketing and customer service will all get access to the same information, allowing them to work more efficiently and aligning messaging across the company.

Internally, good CRM packages enable management to gain insight on how sales and marketing are performing so you can make informed business decisions.

How does CRM software work?

CRM management software works by creating a log of customers’ or potential customers’ interactions with your business. The information is then organised in one, central platform that can be accessed by any of your colleagues who need it.

Each user gets a complete history of a customer’s journey, which they can reference to optimise workflows. You’ll also get a clear view of a prospect’s journey through the sales cycle so you can move them towards conversion more effectively.

Why use CRM software for your business?

The relationship between your company and your customers is vital. It helps you take care of your customers at every step. Make every interaction they have with you count.

By centralising important data, effective CRM packages allow employees to find what they need quickly and spend more time fostering positive relationships. With everyone on the same page, your business can focus on providing a consistent and personalised experience for every customer.

Deliver exceptional customer service

Using client management software empowers your team to deliver exceptional customer service. With a complete view of the customer’s journey, staff have all the details they need to solve problems efficiently.

Quickly check past interactions for important details about support tickets or find customer information for upcoming targeted marketing campaigns. With powerful CRM applications in place, you’ll be in control of your customers’ experience.

 

Improve customer service

With a complete view of the customer life cycle, your customer service team acquires the tools they need to resolve queries faster and with more personal responses.

Boost sales with business CRM software

CRM accounting software gives you the tools you need to make the most of every sales opportunity. You can join your CRM with your ERP or business management solution software to track every customer journey, from initial contact to product delivery.

Identify the sources of leads and closed deals to base future planning on past success. Agile client management software also automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converts this information into opportunities for your sales team to focus on.

 

Market more effectively

With an integrated CRM system, you will be able to create targeted campaigns based on customer information and deliver a higher return on your marketing budget.

Pitch new products to the right audience

With better business insight, you will be able to leverage reliable customer data and target customers who might be interested in your new products and services.

How CRM software improves productivity and profitability

Sage Business Cloud offers a better, faster way of managing your entire business.

Enable your teams to accomplish more

Client management software gives you a consolidated view of data to optimise workflows and avoid duplicating work.

Nurture and build customer loyalty

Link up your CRM and accounting software to other business systems to capitalise on cross-selling opportunities.

Make sure your marketing hits the spot

Get the information you need from your CRM management software to pitch new products to the right people and create targeted campaigns that drive higher growth.

Top CRM software features for small and medium-sized businesses

Centralise critical business information

Store customer data in a secure, central location, allowing your whole team to access it from anywhere.

Details including email and communication histories, sales quotes, orders received, opportunities, and both open and resolved support cases are all displayed within the platform, so you can be confident you’re acting on up-to-date information.

Automate and streamline sales

Business CRM software lets you automate day-to-day sales tasks such as order processing, lead management and sales forecasts.

This frees up your sales team to focus on other things like nurturing customer relationships.

Tailor and target marketing campaigns

Generate marketing reports in minutes to help inform your future campaigns and plan more targeted communications.

Tailoring your marketing message ensures you’re reaching the right people and can help improve your return on investment.

Up your customer service game

With good client management software supporting your team’s work, you can focus on delivering an excellent service and satisfying customers.

Improve retention rates and outperform the competition by having the information you need at your fingertips – and acting on it.

Get business insight

Keep on top of performance by generating reports for key areas in your business including sales, customer service and marketing.

Create custom reports with the CRM management software to measure against your KPIs and evaluate where your business stands, so you can make better informed decisions.

Look after your contacts

Our business CRM software makes it easy to organise your contacts. Store information like phone numbers, email and postal addresses so users can access this important information whenever they need it.

We believe that we’re now one of the leaders in the industry in providing critical information to clients. This helps us to win new business and enhance our service to existing clients.

Simon Adcock, Managing Director
ATEC Security

Business management expertise and advice from Sage

For advice and thought leadership on a range of topics, including business management, CRM and accounting software, read our articles, guides and expert tips.

[eBook] How to turn your side hustle into a business

[eBook] How to turn your side hustle into a business

South Africa’s economy is highly dependent on its small businesses, which is no surprise seeing as our nation is filled with innovative minds. However, COVID-19 did a number on small and medium-sized businesses, with many people impacted by pay cuts and retrenchments. Still, that didn’t stop South Africans from keeping their bank accounts in the […]

Read More
Read More
From seed to start-up to success: How Evergrow has thrived

From seed to start-up to success: How Evergrow has thrived

From producing 40,000 seedlings a month to 100,000 seedlings every six weeks, agricultural business Evergrow is democratising access to healthy food.

Read More
Read More
How it started: Poor credit history and no capital. How it's going: A thriving township business, a training centre, and big plans for the future

How it started: Poor credit history and no capital. How it's going: A thriving township business, a training centre, and big plans for the future

Serial entrepreneur Brian Malatji shares his story and advice to keep your business going through good times and bad.

Read More
Read More
6 strategies to build your resilience as a female accountant

6 strategies to build your resilience as a female accountant

Women in accounting often find themselves on the back foot. These strategies can help you build your resilience.

Read More
Read More
Foundhers Circle: How one woman creates countless opportunities for others

Foundhers Circle: How one woman creates countless opportunities for others

Keitumetse Pule shares the story of Foundhers, a community of business builders that helps female entrepreneurs in all stages of their business journeys.

Read More
Read More
Guide to choosing the right software for your small business

Guide to choosing the right software for your small business

When it comes to digital transformation, the common narrative is that legacy technology and existing infrastructure investments prevent most businesses from taking the leap. While legacy tech certainly plays a role, new research from Sage has found that it’s not the biggest hurdle preventing uptake of digital solutions; it’s confusion around the number of options […]

Read More
Read More
How to prepare your business for a successful 2022

How to prepare your business for a successful 2022

Your business has survived yet another year of pandemic uncertainty, changes, and curveballs. Do you know how you did it or did you ‘wing it’ as you went along? While agility and adaptability are key to making your business work, preparedness is even more critical. As the adage goes: If you fail to plan, you […]

Read More
Read More
7 accounting and finance trends that have emerged in the past 18 months

7 accounting and finance trends that have emerged in the past 18 months

Sage looked back on 2021 and found interesting, research-backed trends emerging in the finance industry. And there's a common thread in all of them.

Read More
Read More

Give Feedback