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Experience the power of connected CRM software

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What is CRM software?

CRM stands for customer relationship management; it offers a way of tracking and managing interactions with prospects, leads and customers as they move through every stage of a company's sales cycle.

While ERP can let you focus on running your business, CRM tools help you focus on customers. CRM software helps businesses improve customer relationships by organising and automating communications and activities across all customer-facing departments including sales, marketing and customer service.

CRM software provides a level of automation that enables businesses to run smoothly and efficiently. And because every customer interaction is stored in one place, you and your team can nurture these relationships at every stage.

As a manager, you can also gain insight into how your sales and marketing campaigns are performing, helping you make better informed business decisions.

How CRM works

CRM software works by collecting an organisation’s customer data, i.e. any interaction with existing or potential customers, and then organising it in a centralised environment, accessible across the organisation.

This allows users to track and reference past customer interactions to more effectively move prospects along their journey through automated outreach, sales campaigns and targeted marketing.

Why use a CRM?

A CRM system enables employees to spend less time searching for customer data and more time developing and fostering connections. The centralised framework optimises workflow, allowing business people to communicate both internally within the business, and with customers, maintaining a positive, personal experience at every point.

Besides helping business people create a better customer experience, the uniformity and depth of information provided by CRM software helps managers evaluate progress and devise effective strategies moving forward.

How CRM software delivers exceptional customer service

By using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and launch targeted email marketing campaigns.

When customers place orders for your products or services after such marketing campaigns, you can track these orders using your ERP or business management solution.

Improve customer service

With a complete view of the customer life cycle, your customer service team acquires the tools they need to resolve queries faster and with more personal responses.

How CRM software boosts sales

You can simplify the sales process, shorten sales cycles and make the most of every sales opportunity. CRM software automates sales tasks, such as creating quotes and orders, forecasting sales, progressing leads and converting this information into opportunities using sales workflows.

Market more effectively

With an integrated CRM system, you will be able to create targeted campaigns based on customer information and deliver a higher return on your marketing budget.

Pitch new products to the right audience

With better business insight, you will be able to leverage reliable customer data and target customers who might be interested in your new products and services.

How CRM software improves productivity and profitability

Sage Business Cloud offers a better, faster way of managing your entire business.

Help your teams accomplish more

Avoid duplication of work and handle customer relationships more efficiently with a consolidated view of data.

Retain your best customers

Obtain an end-to-end view of the customer life cycle based on reliable data and capitalise on up-selling and cross-selling opportunities.

Market your products and services

Send targeted campaigns based on customer information and drive higher growth.

Top CRM software features for small and medium-sized businesses

Centralise your critical business information

CRM software helps you store your customer data in a central, secure location. This information includes email and communication histories, sales quotes, orders received, opportunities, and both open and resolved support cases.

And because this information is stored in one place, you can feel confident you’re acting on up-to-date information.

Automate sales

Using CRM, you can automate many of the day-to-day tasks that make up the sales process, including order processing, lead management and sales forecasts. This automation eliminates the need to spend time performing manual daily tasks like scheduling sales calls.

Send targeted marketing campaigns

More targeted campaigns ensure a higher return on your investment, faster. Our solution enables you to plan marketing campaigns and generate campaign reports within minutes.

Provide world-class customer service

Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. Now, you can satisfy your customers and outperform the competition.

Gain insight into your business

With CRM you can generate reports for key areas of your business including sales, customer service, lead reports, marketing and so on. You can even create customised reports that measure how the business is performing against KPIs.

These types of reports help managers evaluate where the business stands and make more informed decisions.

Manage your contacts

CRM is built to manage your information on your contacts. For each contact, you can store information like phone numbers and email and postal addresses. For example, a salesperson who is out of the office can access this contact information using their mobile device before they meet or call a client.

We believe that we’re now one of the leaders in the industry in providing critical information to clients. This helps us to win new business and enhance our service to existing clients.

Simon Adcock, Managing Director


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