How to improve the invoicing and payment process for customers
Follow these three tips to get the invoicing and payment process right and you'll make life easier for your customers and your business.
CRM stands for Customer Relationship Management. It's a way of tracking and managing interaction with prospects, leads and customers as they move through every stage of a company's sales cycle.
If ERP lets you focus on running your business, CRM tools help you focus on customers. CRM software helps businesses improve customer relationships by organising and automating communications and activities across all customer-facing departments including sales, marketing and customer service.
Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns.
When customers place orders for your products or services after these marketing campaigns, you can track these orders using your ERP or business management solution.
You can simplify the sales process, shorten sales cycles and make the most of every sales opportunity. CRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converting them to opportunities using sales workflows.
CRM platforms store your customer data in a central, secure location. This information includes email and communication histories, sales quotes, orders received, opportunities, and open and resolved support cases.
As this information is in one place, you can feel confident you’re acting on up-to-date information.
More targeted campaigns ensure a higher return on your investment, faster. Our solution enables you to plan marketing campaigns and run campaign reports within minutes.
With CRM you can generate reports for key areas of your business including sales, customer service, lead reports, marketing and so on. You can even create tailored reports that measure how the business is performing against KPIs.
These types of reports help managers evaluate where the business stands and make more informed decisions.
CRM is built to manage your information about contacts. For each contact, you can store information like phone numbers, email and postal addresses. For example, a travelling salesperson can access this contact information using their mobile device before they meet or call a client.
Simon Adcock, Managing Director
ATEC SECURITY
Follow these three tips to get the invoicing and payment process right and you'll make life easier for your customers and your business.
Learn about bank feeds, an accounting innovation that can help your business reduce manual reconciliation work and become much more efficient.
Discover how using your data in the right way can lead to smart decision making by following these five simple but essential tips.
Learn how the circular economy can help your manufacturing firm reach sustainability goals and also offer efficiency and financial benefits.
The founder of Goringe Accountants talks about how her practice is dealing with the coronavirus outbreak and supporting clients.
Bank reconciliation is a core task for business owners and finance managers. Here's how to do it properly so you have superb insight into your finances.
Learn about financial measures announced by the government in light of coronavirus (COVID-19) and what they mean for your business.
The founder of IT firm Ramsac talks about how his business has responded to the coronavirus outbreak and why there's been an increase in demand.