Making Tax Digital: What HMRC's new penalty regime means for MTD for VAT and Income Tax
MTD brings a new penalty regime from HMRC. How does it work? And how do people get fined? Read our extensive guide to learn more.
CRM stands for Customer Relationship Management. It's a way of tracking and managing interaction with prospects, leads and customers as they move through every stage of a company's sales cycle.
If ERP lets you focus on running your business, CRM tools help you focus on customers. CRM software helps businesses improve customer relationships by organising and automating communications and activities across all customer-facing departments including sales, marketing and customer service.
Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns.
When customers place orders for your products or services after these marketing campaigns, you can track these orders using your ERP or business management solution.
You can simplify the sales process, shorten sales cycles and make the most of every sales opportunity. CRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converting them to opportunities using sales workflows.
CRM platforms store your customer data in a central, secure location. This information includes email and communication histories, sales quotes, orders received, opportunities, and open and resolved support cases.
As this information is in one place, you can feel confident you’re acting on up-to-date information.
More targeted campaigns ensure a higher return on your investment, faster. Our solution enables you to plan marketing campaigns and run campaign reports within minutes.
With CRM you can generate reports for key areas of your business including sales, customer service, lead reports, marketing and so on. You can even create tailored reports that measure how the business is performing against KPIs.
These types of reports help managers evaluate where the business stands and make more informed decisions.
CRM is built to manage your information about contacts. For each contact, you can store information like phone numbers, email and postal addresses. For example, a travelling salesperson can access this contact information using their mobile device before they meet or call a client.
Simon Adcock, Managing Director
ATEC SECURITY
MTD brings a new penalty regime from HMRC. How does it work? And how do people get fined? Read our extensive guide to learn more.
Flexible working is the new way of working. We break down the elements of a flexible working policy and how to set one up.
Supporting employees is about more than just admin. Discover the steps you can take to give your people the support they need to succeed.
Remote working is here to stay. Discover why and how HR software is critical to managing a remote workforce effectively.
Sasstainable founder Steph Elswood reveals why she started here ethical e-commerce business and share tips to help you go green.
Looking for answers to questions you have on MTD for VAT? Don't despair, this comprehensive article covers everything you need to know.
Discover how small businesses adopting electric vehicles can end up with significant monetary and carbon emission savings.
Learn about the business grants and loans to make your business more sustainable, and discover the variety of initiatives you can access.
