Our cloud-based CRM tools will help you turn conversations into conversions at every stage of a customer’s journey. Business leaders in Malaysia can trust CRM software from Sage.
A customer relationship management (CRM) system is the strategy a B2C or B2B company uses to keep existing customers engaged while attracting new ones. CRM software, sometimes referred to as a CRM system or client management software, allows businesses to track and manage interaction with leads and customers more effectively throughout the sales cycle.
CRM tools help you focus on building and maintaining strong relationships with your customers. Where ERP software connects your day-to-day business processes, integrated CRM software develops your customer-facing communications and activities.
By streamlining and organising your customer interactions in one place, CRM software helps cut down on manual tasks. It allows all your client-facing teams including sales, marketing and customer services, to collaborate seamlessly, spending more time on fostering new and existing connections. It can also help you adapt and improve your business strategy, by providing you with detailed reports on how your marketing and sales campaigns are performing.
Put simply, it collects and organises data on all interaction with existing or potential customers.
By making the data accessible across your business, the CRM software allows your teams to engage more effectively with prospects and encourage conversions through automated outreach, sales campaigns and targeted marketing.
Having all your customer information and interactions readily available in an easy-to-use online hub means you and your colleagues spend less time searching for client data. This helps you to communicate more efficiently, both internally and with customers, maintaining a positive, personal experience at every point.
The wealth of data and consistent reporting that a CRM solution offers also makes it simple for business managers to assess progress and strategise for the future.
Keeping tabs on leads and other opportunities is made simple with the right CRM software, giving you a complete view of the customer life cycle. It helps your marketing team find prospects and sort client information for upcoming campaigns, tailoring communications to match your customers’ needs and preferences.
You can then track your customers’ orders using your ERP or business management solution.
An effective CRM system also gives your customer services team the information they need to resolve any issues faster, with more personal responses.
CRM software streamlines the customer sales process by automating tasks like creating quotes and orders, forecasting sales, and converting leads to opportunities. Let us help you simplify and shorten the sales cycles, freeing up your time and reducing manual errors.
Manage communications and sales more efficiently with all your customer information in one place, avoiding duplication of work and increasing profitability.
Drive upward growth with targeted campaigns that are customised to match your clients’ expectations and needs.
With a CRM solution, all your customer data is kept up-to-date and organised in one central and secure location.
The information stored in your CMS software can include anything from emails, communication histories and sales quotes, to orders received, opportunities and open and resolved support cases. Our software allows for the integration of CRM, accounting software, ERP and much more.
Automate your sales process and reduce the time you and your teams spend on day-to-day tasks, including orders, lead management, scheduling sales calls, and sales forecasts.
With our CRM tools you can map out marketing campaigns and run campaign reports in minutes. And more targeted campaigns means a higher return on investment, faster.
Use our CRM software to create an excellent customer experience, helping you improve your retention rate, outperform the competition and drive growth.
CRM solutions can generate reports to help managers evaluate how the business is doing, and make better informed strategic decisions. Reporting covers all key areas of your business including sales, customer service, leads and marketing.
You can also create tailored reports that measure how your business is performing against specific KPIs and sales objectives.
Whether you’re using desktop CRM or our mobile application, our software is designed to securely store customer information such as phone numbers, email and postal addresses. Our cloud technology means your team can easily access customer information on route to a meeting from their mobile device.
Sage CRM helps simplify our processes, because they now all take place in one central location. That alone is saving us a lot of time.
Robin Lim, Operations and Admin Manager
Cairnhill Metrology Pte Ltd, Singapore
Now, Sage 300cloud and Sage CRM has become indispensable at Nexus Solutions.
Astley Yip, Sales Manager
Nexus Solutions Limited, Hong Kong
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