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CRM stands for customer relationship management; this software offers a way of tracking and managing interactions with B2B and B2C prospects, leads, and customers as they move through every stage of a company's sales cycle. The implementation of a CRM system will help you run a customer-centric business.
While ERP lets you focus on running your business, CRM tools help you focus on your customers. CRM software helps businesses improve customer relationships by organizing and automating communications and activities across all consumer-facing departments, including sales, marketing, and customer service.
CRM programs provide a level of automation that enables businesses to run smoothly and efficiently. And because each customer interaction is stored in a single platform, you and your team can nurture these relationships at every stage.
Managers can also gain insight into how sales and marketing campaigns are performing, helping you make better-informed business decisions.
CRM applications work by collecting an organization’s customer data, i.e., any interaction with existing or potential leads, and archiving them in a centralized environment, accessible across the organization.
This technology makes tracking and referencing past customer interactions simple, to more effectively move prospects along their journey. This is done via automated outreach, sales campaigns, and targeted marketing.
CRM systems enable employees to spend less time searching for customer data and more time developing and fostering connections. The centralized framework optimizes workflow, allowing efficient communication both internally and with clients, maintaining a positive experience at every point.
Besides helping businesses create a more personal experience for consumers, the uniformity and depth of information provided by CRM platforms helps managers evaluate progress and devise effective strategies moving forward.
CRM systems allow your marketing team to identify the sources of leads, opportunities, and closed sales. They can also locate customer information for upcoming campaigns and launch targeted email marketing campaigns.
Tracking orders is easy, and integration with ERP or business management solutions is seamless.
Avoid duplication of work and handle consumer relationships more efficiently with a consolidated view of data.
Enable your people to work from anywhere by accessing client information on the go via the application or a desktop computer.
You can generate reports for key areas of your business with a CRM platform, including sales, customer service, lead reports, and marketing. You can even create customized reports that measure how the business is performing against KPIs.
These types of reports help management evaluate where the business stands and make better-informed decisions.
Simon Adcock
Managing Director, ATEC Security
We’ve teamed up with customer experience and digital marketing expert, Jay Baer. He’s sharing his top six book recommendations.
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