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H&R Block: ‘It’s been a very steep learning curve for us.’

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H&R Block: ‘It’s been a very steep learning curve for us.’

As part of our Voice of Customer series, we spoke with Mark Chapman, Director of Tax Communications for H&R Block, about the challenges H&R Block has faced during the COVID-19 outbreak.

With over 470 locations across the nation, H&R Block is Australia’s leading tax services company. It employs over 2,000 tax consultants and prepares over 750,000 tax returns annually.

“COVID-19 has had a significant impact on our business,” says Mark.

“We’ve had to deal with a real spike in interest in our services, because people have been presented with all these different government stimulus packages.”

“It’s been a very steep learning curve for us, because none of these packages existed a few weeks ago.”

Watch our video to discover how H&R Block has adapted to the current environment to guide its clients through the government stimulus packages and learn Mark’s advice for businesses leveraging these packages.

Watch our virtual event: ‘Leading through the COVID-19 crisis’

On 26 May, we held our first Sage Advice Live virtual event. Watch our video to hear from our panel on how their businesses have navigated the challenges of COVID-19, what the future business landscape will look like, and tips on how you can survive and thrive.

You'll hear from:

  • Cindy Nicholson, CEO, Braintree
  • Mark Chapman, Tax Communications Director, H&R Block
  • Danielle Wood, Program Director, Grattan Institute
  • Kerry Agiasotis, MD & EVP APAC, Sage
  • Mark Jones, Chief Storyteller & CEO, Filtered Media (Host)
Watch Video

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