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Tackling the virus: advice and support for your business

As a trusted partner to millions of businesses worldwide, we understand the impact the coronavirus (COVID-19) is having. We want you to know: we're here to help. In this hub you'll find practical, straightforward advice on tackling the challenges you're facing, how you can access government financial support including processing JobKeeper payment through our payroll solutions, quick access to solutions that enable your business to operate remotely, and other useful resources to help you navigate the evolving situation.


Coronavirus Update for Customers and Partners

Like many businesses in Australia that rely on our software and our people to power your business and livelihood, we want to assure you that we are doing everything we can to limit any impact.

Sage continues to monitor the coronavirus situation and takes steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are continually re-tested and refined as the situation develops. Our global and regional taskforces meet daily, comprising of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications.

The Australian regional taskforce is led by our Regional People Director. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the Australian Government and local health authorities that will improve safety and help ensure business continuity.

We’ve taken steps to prevent or minimise service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.

We are monitoring the situation and will follow all local and global health guidelines, including those from World Health Organisation (WHO) and the Australian Government. Our current guidance to our colleagues is to confirm with our customers their preferred method of engagement, with Sage continuing to support in person meetings where social distancing guidelines are followed. We are closely following guidance from Government health organisations and will update you if this situation changes. We ask customers who have recently travelled overseas to update us of this prior to any planned visits.

We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.

Webinars

Find our upcoming and on-demand webinars that will walk you through some of the Government support measures and getting the best value from your Sage products.

Go to webinars

We are here to help

We are doing everything we can to ensure our customer community is well supported during this time significant disruption.

Sage Knowledgebase

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Sage City

Ask questions and interact with other Sage software users.

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Contact Support

Find help for all your product related questions. 
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Practical advice to cope with Coronavirus (COVID-19)

We’ve collated tips, advice and resources to help you adapt your business.

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Stay up to date on the latest advice from government and professional bodies

Below are helpful links to help you navigate the financial support from government that your business may be eligible for:

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.