AI and innovation

1. Helping customers get started and realise value quickly
Fast deployment, continued compliance and always-on integration help customers get up and running quickly, with connected workflows that enable them to realise value sooner. We are also using AI to accelerate deployments, including through our partnership with PwC and enhanced data migration capabilities following the acquisition of Doyen AI.

3. Delivering insights to support better decisions
Customers make better business decisions with a complete view of their business. We provide clear, timely insights across finance, HR and payroll, enabling faster, more informed decision making. Sage Copilot delivered more than 75 million insights and answered over 300,000 customer questions in the last year.

4. Enhancing the customer experience
We use customer feedback to continuously improve our solutions and services, ensuring they remain intuitive, relevant and aligned to the needs of growing businesses. As we introduce new AI capabilities, they are designed to be transparent and dependable, so customers can adopt them with confidence.

We are embedding AI across our solutions to transform how customers get work done. This is powered by the Sage Platform, a secure, scalable foundation that connects our products, customers and partners.

At the core of this is Sage AI, our proprietary LLM-backed intelligence engine, built on deep domain expertise and trained on rich, proprietary data sets. Sage Copilot, our AI-powered assistant, brings this intelligence into action, supported by an expanding portfolio of specialised agents that are delivering tangible, value-added outcomes for customers today.

Examples include:

• Accounts Payable (AP) Agent: handles invoice processing, approvals and reconciliation with greater speed and accuracy. It is now processing invoices worth nearly three times more than a year ago, and saving SMBs over 5 million hours of work annually.
• Assurance Agent: monitors financial data in real time, detecting outliers and identifying anomalies before they are posted. It has identified over 6 million potential errors in the last year.
• Close Agent: acts as a digital co-worker, guiding finance teams through the month-end close by automating reconciliations, tracking outstanding tasks and keeping the process on schedule. Some customers are saving 100 hours a month or more.

We continue to scale Sage AI across our portfolio, expanding Sage Copilot and our range of agents to deliver measurable outcomes in day-to-day business processes.