Sage Operations (formerly “Sage Distribution and Manufacturing Operations” – “SDMO”) improves fulfilment, supply chain and customer communication.
This update lays the groundwork for agentic workflows that shift operations from reactive to proactive, helping teams manage complexity and stay reliable at every step of the supply chain.
London, 15 January 2026 – Sage, (FTSE:SGE), the leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses, today announced the introduction of Sage Copilot to Sage Operations (formerly named “Sage Distribution and Manufacturing Operations”). The update gives manufacturing and distribution teams a clearer and more proactive way to manage daily operations, helping them spot issues earlier, make faster decisions, and maintain consistent performance across fulfilment and supply chain activity.
Manufacturers and distributors continue to feel pressure to improve visibility and act before problems escalate. Analyst research supports this move toward more autonomous decision-making, with Gartner predicting that 25% of supply chain KPI reporting will be powered by GenAI models by 2028. The introduction of Sage Copilot to Sage Operations is a key step in that direction, giving businesses reliable, context aware insights that help teams focus on customer needs instead of administrative work.
“Manufacturers and distributors need tools that cut through complexity, not add to it,” said Rob Sinfield, SVP, ERP, Sage. “Sage Copilot gives teams a clearer view of emerging risks so they can act before problems escalate and safeguard service quality. By bringing trusted AI into everyday operational decisions, it strengthens performance where speed, accuracy and customer expectations matter most.”
Helping teams stay ahead of operational risk
Built using Sage Ai, Sage Copilot surfaces timely insight on key operational, fulfilment and customer issues. Teams can identify potential delays and bottlenecks earlier, understand the drivers of operational risk, and act sooner to protect timelines and service levels.
Insights are delivered directly into existing workflows, so staff can prioritise tasks, resolve issues quickly and maintain consistent service quality without switching between systems or relying on manual checks. This improves performance in environments where speed, accuracy and responsiveness are essential for customer satisfaction and revenue protection.
"We are looking forward with enthusiasm to a future full of development opportunities that Sage Copilot will open up for our customers," said Katharina Kluth, authorized signatory at abacus edv-lösungen GmbH & Co. KG. “Sales Insights will give them an overview of open orders or delayed deliveries at any time, so they can react earlier and prevent potential problems. This allows teams to save valuable time and use it profitably for strategic decisions."
A step towards more agentic workflows
The introduction of Sage Copilot into Sage Operations lays the foundation for a broader network of intelligent operational agents embedded across the manufacturing and distribution lifecycle. These agents will not only flag emerging issues but will increasingly take on routine decision and action work that currently occupies operational teams.
As these capabilities evolve, organisations can expect fewer manual checks, faster responses to fulfilment risks and stronger customer relationships. This is enabled by domain-specific assistants that are built directly into workflow and designed to support the way operational teams work every day.
By bringing this level of autonomy into Sage Operations, businesses can shift from reacting to problems to staying ahead of them, allowing teams to focus on value-adding work instead of administrative tasks. This direction forms part of Sage’s wider roadmap to deliver trusted, real-world AI agents into industry-specific workflows, improving efficiency, resilience and long-term performance across the supply chain.
These capabilities are powered by the Sage Platform, which provides the connected data, AI services and workflow foundation that enables more autonomous, agentic operations across the supply chain.
About Sage
Sage exists to knock down barriers so everyone can thrive, starting with the millions of Small and Mid-Sized Businesses served by us, our partners and accountants. Customers trust our finance, HR and payroll software to make work and money flow. By digitalising business processes and relationships with customers, suppliers, employees, banks and governments, our AI-powered platform connects SMBs, removing friction and delivering insights. Knocking down barriers also means we use our time, technology and experience to tackle digital inequality, economic inequality and the climate crisis.
Notes to editors
What is Sage Operations?
Sage Operations is a cloud-based solution for manufacturing and distribution businesses that unifies sales orders, inventory, procurement, fulfilment and customer communication into one connected workflow.
What does Sage Operations enable?
Sage Operations gives manufacturing and distribution teams a unified operational workflow that helps them:
How will the name appear across Sage’s product portfolio?
When referenced on its own, the solution will appear as Sage Operations. When used as part of a broader product suite, it will appear as Operations for Sage [Product], for example Operations for Sage Intacct.
This reflects how the offering will show up for customers as it becomes available across more Sage products.