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Coronavirus (COVID-19) and your business

Advice and support

We are here to support you during this time. We’ve gathered information and resources to help navigate the current Coronavirus situation. You can also find out about support for Sage solutions, including enabling your remote working capabilities. Check this page often for updates.

A message from Nancy Harris

Executive Vice President and Managing Director, North America

We recognize that you rely on our software and our people to power your business and your livelihood. Rest assured that we are doing everything we can to limit any impact.

Nancy Harris

Sage Coronavirus frequently asked questions

Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as a further cautionary measure. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications.
The North America regional taskforce is led by our Managing Director, Nancy Harris. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. We are also in the process of proactively equipping our colleagues to work from home. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the CDC that will improve safety and help ensure business continuity.
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.
To help limit the impact and spread of the coronavirus, we ask that customers and partners help us take cautionary mitigation measures; for example, limiting face-to-face business meetings and instead using video conferences wherever possible. We are monitoring the situation and will follow all local and global health guidelines, including those from WHO and the CDC.
We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.
Many customers are facing the need to close offices and support access to Sage solutions by remote employees. While options vary by solution, most of our products can be accessed remotely, if necessary. Options range from remote VPN access to desktops and servers, to implementing Sage Drive (Sage 50cloud), Sage 300cloud web screens, or third-party hosting. Please check with your business partner or Sage support to discuss the best option for your company.
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Prepare and empower your business during uncertain times

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Business advice about Coronavirus (COVID-19)

We’ve collated tips and advice to help you adapt your business and provide resources to your employees.

Read the message from Steve Hare, CEO, Sage
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Stay safe. Stay up to date. Stay supported.

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.