HSBC - We are aware of an issue with HSBC feeds causing you to be prompted to reauthenticate the feed immediately after bank login details are entered and no transactions are provided. We are working with our bank feed service providers to resolve this issue as soon as possible.
To resolve this you can disconnect your bank feed and upon reconnection enter a date in the last 90 days when prompted to enter date you would like to retrieve transactions from. If you have any transactions in the bank feed, when you disconnect the feed these transactions will be lost. Please export these transactions prior to following the disconnection and reconnection process, to do this view the guide linked here.
If your feed is impacted and you require transactions, you can wait for the issue to be resolved or import a bank statement manually following the steps on our guide here if you are using Sage Business Cloud. If you are using Sage50 Accounts & are impacted please use this guide linked here.
Santander - Due to some unplanned downtime to Santander's banking systems it was not possible to connect new feeds or reauthorise existing feeds briefly on 06/03 - this is now resolved.
Tide - There was an issue with Tide feeds causing difficulties with connections & missing transactions on 11/03 - this is now resolved
We update this page every Monday (excluding bank holidays) - or whenever we have new information to provide