3 tips to make life easier for your customers – and your business
Suppose you went into a store. You take something from the shelf. But there’s a problem. There’s no price label. Well, okay, maybe that doesn’t matter. You can guess the price and it shouldn’t be too expensive. But there’s then another problem. You can’t find the checkout. You search up and down the aisles. After a few minutes, you find it buried at the […]

More than customer care
Most of us think about customer care only in terms of the selection, buying and support process. As for the invoicing and payment process, well, that’s literally an afterthought. All that matters is getting the money – right? Yet making the customer experience here as good as possible is also vital. Your customers will be happy and more likely to use your business again if they can settle their bill quickly and easily. More importantly, you might find you get paid more quickly. This will have obvious benefits for your cash flow. Add to this the fact that small business’ payment processes are often full of little, almost invisible, inefficiencies that eat up your time. In fact, generating invoices takes up 14.2% of the average business’ admin time, according to recent research by Sage. Once you factor in the time taken to deliver those invoices, check that they’ve been paid, and follow up on the 45% of invoices that aren’t paid within 30 days, that time adds up further still. Here are some tips that may mean both you and your customers are happy when it comes to collecting payments.-
Offer your customers different payment methods
10 tips to transform your productivity
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Automate your invoice tracking process
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Create accurate invoices
Conclusion
There’s everything to gain and nothing to lose by considering the entire customer/client journey with your business – including making payments as easy as possible. And thanks to modern software, all this could take as little as just a few hours to put in place.Get your free 30-day Sage Business Cloud Accounting software trial to boost your business.
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