search icon
employees

We're here to help

Coronavirus (COVID-19) hub

Nothing is more important to Sage than our customers and our employees. We’ve gathered information and resources to help you navigate the current coronavirus pandemic.

COVID-19 Business Support Finder

Find out what financial support you may be eligible for. Answer a few questions and get guidance on what’s available to you.

New: CARES Act and PPP updates

June 4, at 12:30 p.m. ET

Join attorney, Susan J. Markey from Maslon LLP as she shares the latest updates around the CARES Act and Paycheck Protection Program (PPP).

COVID-19 legislation

Updates on new legislation impacting your business and information for all Sage products.

Sage coronavirus webinars, podcasts, and training: support for your business

Free training - offer extended!

Sage is offering access to select eLearning packages, certifications, and webinars at no charge to help you and your business through these trying times. 

Offer available through June 30, 2020.

New: Tracking forgiveness expenses in Sage 100cloud

May 28, at 12:30 p.m. ET

Join us as we walk through how to use your Sage 100cloud solution to track expenses according to the latest guidance for tracking PPP forgiveness expenses.

New: Planning for the future in uncertain times

June 2, at 1 p.m. ET

Join us as we discuss how automation tools can help businesses survive and thrive in a post COVID-19 world.

New: How to use Sage Bank Feeds for easy bank reconciliation

June 9, at 2 p.m. ET

Join us to learn how to use Sage 50 Accounting to simplify the account reconciliation process. We'll cover bank statements and how to establish a secure online connection with your bank to download transaction records to the Account Reconciliation window.

How to reduce costs in a market downturn

Thought leaders from Sage and TravelBank will discuss the challenges of quickly shifting operating costs, and share tactical advice for streamlining expenses to preserve cash and strengthen your financial position.

Remote working with Sage 50cloud

Sage 50cloud software includes valuable features to help you manage your business remotely.

COVID-19: Business support series

  • COVID-19 resources, regulations, and the road ahead
  • Anticipating the balance of 2020: scenarios exploring COVID-19

COVID-19 related fraud

Hosted by Sontiq®, partnered with Harland Clarke® and Sage, to learn best practices for protecting and securing sensitive personal and business information from fraud while working from home.

COVID-19, new skills needed, and the innovation mindset

Ed Kless talks with Garrett Wagner, CPA, about the impacts of COVID-19 on himself and his clients, new skills that are needed for professionals, and the innovation mindset.

How to optimize your accounting during an economic downturn

Accounting industry experts from Sage, C3 Evolution Group, and the Sage Accountant Advisory Council take you through actions you can implement to optimize your business accounting during COVID-19.

Healing leadership and adapting during COVID-19

Sage Advice Podcast host, Ed Kless, and Healing Leadership - A Survival Guide for the Enlightened Leader author, Howard Hansen, discuss leadership during a time of crisis.
Dark blue icon of a computer screen

Support and advice for each of our products

support person icon

Protecting your business during the coronavirus

book icon

Business Survival Guide

Sage coronavirus frequently asked questions

Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as a further cautionary measure. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications.
The North America regional taskforce is led by our Managing Director, Nancy Harris. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. We are also in the process of proactively equipping our colleagues to work from home. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the CDC that will improve safety and help ensure business continuity.
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.
To help limit the impact and spread of the coronavirus, we ask that customers and partners help us take cautionary mitigation measures; for example, limiting face-to-face business meetings and instead using video conferences wherever possible. We are monitoring the situation and will follow all local and global health guidelines, including those from WHO and the CDC.
We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.
Many customers are facing the need to close offices and support access to Sage solutions by remote employees. While options vary by solution, most of our products can be accessed remotely, if necessary. Options range from remote VPN access to desktops and servers, to implementing Sage Drive (Sage 50cloud), Sage 300cloud web screens, or third-party hosting. Please check with your business partner or Sage support to discuss the best option for your company.

Business continuity advice and coronavirus (COVID-19)

We’re continually gathering advice you can use to adapt your business and provide resources to your employees. 

Visit the Sage Advice business continuity hub
Tom Hood on challenges CFOs face post-COVID-19

Tom Hood on challenges CFOs face post-COVID-19

From becoming a strategic advisor, forecasting cash flow, and managing a remote workforce, Tom Hood shares critical post-COVID insights for CFOs.

Read more Read more
Maximize employee productivity during times of uncertainty

Maximize employee productivity during times of uncertainty

Employee productivity can drop during times of uncertainty. Here are some tips on raising employee productivity during a crisis.

Read more Read more
Forward Merch: ‘We are creatively evolving our e-commerce platforms–the show must go on.’

Forward Merch: ‘We are creatively evolving our e-commerce platforms–the show must go on.’

COVID-19 has affected many facets of business for Sage customer Forward Merch. Read how they are evolving their e-commerce to keep their business moving.

Read more Read more
How to safeguard your business during unprecedented times

How to safeguard your business during unprecedented times

We discuss how to safeguard your business during a unprecedented times.This includes cash flow management, new product development, and expense management.

Read more Read more
Focusing on ideal clients

Focusing on ideal clients

In uncertain times, many firms feel the need to take on any client they can get. A better strategy might be to focus on your ideal client. Here's how.

Read more Read more
When should you upgrade ERP software? Here's how to know

When should you upgrade ERP software? Here's how to know

Here's a look at the state of ERP today along with some tips on how to tell when it's time to upgrade ERP software.

Read more Read more
JSL Restoration: 'We are laying the foundations for business resilience.’

JSL Restoration: 'We are laying the foundations for business resilience.’

Sage customer JSL Restoration highlights how their construction and restoration business is taking steps to adapt to changing working norms.

Read more Read more
How wholesalers and distributors can use analytics to boost productivity

How wholesalers and distributors can use analytics to boost productivity

Wholesale and distribution are important components for the US economy. However, changes in retailer demand and technology mean the wholesale and distribution industries are changing. Find out how wholesalers and distributors can benefit from the use of data analysis and ERP technology integration.

Read more Read more

Coronavirus business resources—stay up to date. Stay supported.

Small and medium business

NSBA Covid-19 Small Business Resources 

U.S. Chamber of Commerce Coronavirus Emergency Loans Small Business Guide and Checklist 

Setting Up Direct Deposit

The value of a supply contingency plan

SOS Business Planning Guide 

If you own a Canadian product, please visit our Canadian Sage coronavirus hub.

Sage legal disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.