Sage Intacct helps makes the USO's mission possible by freeing up time, money, and staff capacity that go directly back into supporting service members and their families.
Most of us know the USO name. Fewer realize how much it takes to support service members and their families around the world. Behind the mission is a finance team working to keep a complex global organization responsive, accountable, and ready for whatever comes next.
With Sage Intacct, the USO gains stronger visibility, cleaner processes, and more time to focus on supporting the people at the heart of its work.
The USO's mission is deeply human, but delivering that support at a global scale takes constant coordination. The USO serves people across regions, programs, and environments that are constantly changing. Needs shift. Priorities move. Opportunities to help can arise quickly.
That reality shapes the work of Diane Fraber, Vice President, Controller, and Michelle Turner, Senior Director of Accounting. For Fraber and Turner, finance is part of how the mission gets carried out.
For a nonprofit with a global footprint and a public-facing mission, financial management carries extra weight. The USO needs to move resources where they are needed, maintain strong controls, support teams across the organization, and provide clear visibility into how funds are being used.
The USO's previous environment made that harder than it needed to be. Processes were more manual. Bank reconciliations took longer. Reporting demanded too much effort from the accounting team. "We have a responsibility to our donors, leadership, and the people we serve," Michelle says. "We need systems that help us be transparent, disciplined, and ready to act."
Sage Intacct gives the organization better visibility, cleaner workflows, stronger role-based controls, and easier access to the information teams need. Integrations with banks and other systems reduce manual effort, while more streamlined day-to-day work saves days every month, giving finance more room to support the broader business.
"We've been able to streamline our programs down to core programs, so no more wasteful spending on programs that were maybe helping five service members for $500 per service instance, where now we can take that same money and serve exponentially more service members in another program."
Michelle Turner
Senior Director of Accounting
One of the clearest gains is time back in the day. Before the move, routine accounting work consumed more energy than it should have. Reconciliations were slower. Data entry was heavier. Some processes still depended on paper or workarounds that asked too much of the team. None of it was unusual for a growing nonprofit. All of it added friction.
Sage Intacct helps relieve that pressure. Finance now has clearer visibility into what's waiting, what's approved, and what's next. Bank reconciliations that once took five or six days now take closer to three.
The overall close is shorter by roughly a day and a half. Templates and imports replace repetitive keystrokes. Stronger permissions support separation of duties. Finance has a clearer view of activity across the organization and a better ability to provide timely information to program and department leaders.
At the USO, the goal is never efficiency for its own sake. The point is to support a mission that asks a great deal of the organization and the people behind it. Finance plays a quiet but essential role in that effort. It helps protect trust, gives leadership a clearer view, and helps the organization adapt as needs change.
With Sage Intacct, the USO is better equipped for that work. The organization now has a financial system that gives it more visibility into spending, more consistency in its processes, and more flexibility as it continues to grow and evolve. It can support stronger reporting, better decision-making, and a more connected operating model across teams and programs.
For an organization devoted to helping service members and families feel supported wherever they are, that kind of foundation matters. The care people see on the surface depends on a great deal of work behind the scenes. Sage Intacct gives the USO a stronger foundation for carrying that work forward with greater clarity and confidence.
