Glossary definition

What is a chatbot?

A chatbot is a computer program designed to simulate human conversation through voice chats or text messaging.

Examples of these include Siri by Apple and Cortana by Microsoft. In medium-sized businesses, chatbots hold the potential to increase efficiency and the ease of interaction between employees, customers and each other.

Subscribe to the Sage Advice enewsletter

Join over 500,000 UK readers and get a roundup of our best business advice in your inbox every month.