Goodwill Industries of Middle Tennessee uses Sage Intacct to increase revenue by 42%, accelerate reporting, and strengthen donor accountability.
Before Sage Intacct, the organization relied on manual, paper-based processes and static reports. Leadership lacked access to live financial data, with management teams using exported PDFs or Excel, resulting in slow, inefficient operations that limited decision-making and accountability. They didn't have access to statistical data, nor insights into financial results.
They chose Sage Intacct for its cloud-based architecture, to support their hybrid workforce. Key features such as dimension-based reporting empowered the organization to tailor dashboards and reports to their specific needs, enhancing financial accountability and visibility across departments. The grants module bolstered donor reporting and program tracking capabilities.
Since implementation, Goodwill has accelerated financial close and reporting, issuing same-day reports and completing faster, cleaner audits without adding staff. Revenue grew from $77 million to $109 million by mid-2025—a 42% increase. Sage Intacct's flexibility supports a high-performance culture, with every manager aligned to KPIs, helping the nonprofit fulfill its mission.
