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Grown-up accounting keeps focus on the mission

Tulare Youth Services Bureau - United States

Tulare Youth Service Bureau inherited a barely used and costly NetSuite application. Through Sage Intacct, it gained visibility, control—and an ally.

Poorly implemented with costly support

When Nichol Ritchie joined TYSB as its new CFO, she wasn't prepared for what she found. A poorly implemented system, with no overview of funds or finances. Nichol asked NetSuite for help, but waited a month for a response. She would need to be trained on the application, costing $18,000.

[The company used] NetSuite but had never configured it properly. They were barely using the application, entering everything in spreadsheets instead—it was… a mess.

Nichol Ritchie
CFO

Immediate financial overviews and support to grow

Sage Intacct provides real-time access to reports and data visualizations. Producing grant reports used to take several days a month, now they're instantaneous. Nichol's dashboard displays the income statement and operating cash flow, bank balances.

Now, everyone has real-time data about their programs—what's been paid, what's pending, and what funds remain. Our therapists can maximize their budgets and put every dollar to work.

Nichol Ritchie
CFO

Improved teamwork and a thriving budget-aware business

TYSB now has a connected financial back-end and improved employee retention. This allows everyone to put their efforts into more meaningful tasks that really contribute to the mission. Sage Intacct will further streamline and automate tasks to meet Nichol's expansion plans for TYSB's future.

Sage Intacct has simplified my work life—and that's invaluable. [It] has freed me from the drudgery of crunching numbers and allows me to act more strategically.

Nichol Ritchie
CFO

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