Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.
The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.
The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.
Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.
"We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive."
Malcolm Ditty, Director, The Signature Works.
Sage customers have improved customer satisfaction levels by as much as 25%. Our affordable solution gives businesses of all sizes the best value for money.
Give each team member what they need to resolve customer service issues
Customer service teams can resolve customer service cases faster by building an online knowledgebase of common issues and solutions
Lead your customer service team and give each team member what they need to resolve customer service issues
Customers, business partners and suppliers can log cases and view updates online
Monitor and measure the performance of your customer service team with easy to create reports
Give Feedback
