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Service CRM


Provide world-class customer service with a customer relationship management (CRM) solution.

Your customers are the lifeblood of your business

Nurturing and providing them with an excellent customer experience will improve retention rate and drive growth. You can also generate repeat business and cross-sell or upsell new products and services.

World-class experience from The Signature Works

Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.

The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.

The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.

Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.

"We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive."

Malcolm Ditty, Director, The Signature Works.

 

What exceptional customer service means for you

Sage customers have improved customer satisfaction levels by as much as 25 %. Our affordable solution gives businesses of all sizes the best value for money. 

  • Automate and manage the progress of customer service cases resolving cases faster
  • Save time by storing information in a central knowledgebase
  • Report on critical customer service metrics quickly and easily
  • Have more meaningful conversations with customers
Give each team member what they need to resolve customer service issues.
  • Manage customer service cases
  • Monitor metrics like case volume, history and resolution times
  • View customer service cases assigned to you and your team
Customer service teams can resolve customer service cases faster by building an online knowledgebase of common issues and solutions.
  • Gain immediate access to a central repository of customer service solutions
  • Publish reviewed and approved solutions
  • Search for solutions in the office and at customer sites
Lead your customer service team and give each team member what they need to resolve customer service issues.
  • Manage customer service cases
  • Monitor metrics like case volume, history and resolution times
  • View customer service cases assigned to you and your team
Customers, business partners and suppliers can log cases and view updates online.
  • Connect your exiting website to a web self-service portal
  • Enable your customers to input data through custom web pages
  • Deliver the service your customers expect, when they expect it
Monitor and measure the performance of your customer service team with easy to create reports.
  • Access a comprehensive suite of standard and custom reports
  • View metrics such as call volume, case resolution times and follow-up statistics
  • Create visual reports and charts

Read Sage CRM customer success stories

Pact Group

Lincoln Waste

Miles Data Technologies