Service CRM

Your customers are the lifeblood of your business

Nurturing and providing them with an excellent customer experience will improve retention rate and drive growth. You can also generate repeat business and cross-sell or upsell new products and services.

World-class experience from The Signature Works

Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.

The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.

The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.

Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.

"We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive."

Malcolm Ditty, Director, The Signature Works.

What exceptional customer service means for you

Sage customers have improved customer satisfaction levels by as much as 25%. Our affordable solution gives businesses of all sizes the best value for money. 

• Automate and manage the progress of customer service cases resolving cases faster
• Save time by storing information in a central knowledgebase
• Report on critical customer service metrics quickly and easily
• Have more meaningful conversations with customers