People & Leadership

6 steps to create employee experiences that really drive productivity

A great employee experience is important to a staggering 92% of workers – and boosts productivity too. Here’s how to build great workforce experiences.

In today’s workplace, it’s even harder than ever to be productive.

Over a third of employees admitted they’re productive for less than 30 hours a week in a study we conducted with over 3,500 workers. That’s a whole day each week that they’re in work, but not working.

The answer, our research found, lies in workforce experiences: 92% of employees said this is important to them. That’s huge.

In fact, we found several common themes from our research on what a great workforce experience means for employees, and, as a result, what gets them working.

So, here’s what they were, and our tips for building experiences that really drive productivity.

1. Offer flexible working

In our poll, 81% of employees placed importance and value on flexible working.

It’s no surprise considering how the world of work has evolved.

Today, thanks to mobile technology, employees are ‘always on’, work longer hours, and – at times – weekends too. With more employees than ever working remotely, while it has it’s benefits, it can be hard for them to switch off.

Why shouldn’t employees start at 7am and finish earlier if they’re more productive in the mornings, or have international calls first thing?

By offering flexible working, your people will feel able to concentrate on their work when they’re working.

2. Show employees you value and recognise them

What employees did value instead of office games was clear from our research: feeling valued in the workplace and being recognised for the work that they did – 66% of respondents said this was important.

Workers aren’t fussed about quirky benefits or company outings. They just want their employer to say “great job”.

They want to feel that their company values the contribution that they’re making to the business.

There are endless possibilities to the ways that companies can do this – from training for managers, to continuous feedback, or peer-to-peer recognition, right down to just saying a simple “thanks”.

3. Support worker wellbeing

In the poll, 39% of respondents said they believed HR and People teams could do more to improve wellness while working.

Whether it’s providing free fruit, ensuring there is mental health support in place, or demonstrating at a wider level that the company values employee’s health and wellbeing through an instilled culture, this is something that’s flying up the priorities list for workers – and companies need to pay attention to.

4. Ask employees for their views – and respond

This one’s easy-peasy. Want to know how to build great workforce experiences for your employees? Simply ask them.

Just 12% of employees we spoke to are asked on a regular basis what would improve their experiences at work. Almost half (47%) had never been asked at all.

Companies may be surprised at what employees say. Furthermore, the simple fact of asking your workforce what drives them will show you value their input.

Just make sure that you demonstrate you’re listening by communicating what and how you’re changing – and the rationale if some things are not able to be changed right now.

5. Don’t use guesswork

Our research found that 34% of workers felt organisations could increase their value if they used insights to inform People decisions.

Companies don’t make decisions on supply chains, their finances or distribution based on intuition – so why should they do the same when it comes to their people?

If you want to understand more about what drives your people, look at your highest performing teams and see what patterns and insights emerge.

Apply data science to your People analytics to test hypotheses and understand what experiences they respond positively to. Then use that data to build better experiences for your people.

6. Personalise experiences for a 17 to 70 workforce

From the high school graduate who’s entering their first job, to the hyper-experienced baby boomer, for the first time there are five distinct generations in the workplace – each with their own world view, aptitudes, life experience, and expectations about what makes a good workforce experience.

Everyone is driven by different goals and aspirations.

Some employees are motivated by money. Others want a great work-life balance. The needs might be different for someone who just moved to a busy city such as Manchester or London versus someone who wants to start settling down.

As an employer, you’ll need to create engaging experiences for your multi-generational workforce.

Not only that, you need to apply the same diligence to the way in which you attract potential candidates as well, to maximise the talent pool for your business.

Get to know your workforce – understand what drives each of them. Then use that to create experiences that they’ll love – it won’t be the same for everyone.

Being a People Company: Your guiding principle

A third of employees saw their HR or People’s team role as creating positive experiences – so HR and People teams need to lead this cultural transformation.

However, they can’t do it alone. The entire top table needs to be responsible for delivering positive experiences across the workforce.

Why? Because this matters.

The better an employee’s experience, the more engaged they are, the more productive they can be, and the more the business benefits. It makes economic sense – as well as being the right thing to do for your employees.

Ultimately, it comes down to whether your business is a People Company.

Are you an organisation where your people are the most valuable asset? Do your people know this is the case? Most importantly, do you demonstrate it to them?

If so, you’re taking the first steps towards building great experiences that really drive productivity already.

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