Strategy, Legal & Operations

5 key benefits of using mobile technology to run your service operation

Deploying mobile technology can help you deliver the level of service your customers expect, while improving internal efficiencies, as well.

Consider the experience of Ottawa, Ontario-based Modern Niagara Group. Since deploying mobile technology to run its service operation, and integrating it with their home office accounting system, the mechanical design, build and service contractor has experienced the following five key benefits:

  1. Streamlined dispatching

Technicians now receive work orders on mobile devices, which makes scheduling and dispatch faster and more efficient.

  1. Empowered technicians

Technicians access all site history, and equipment detail, via mobile devices, enabling them to deliver a more consistent and professional level of service.

  1. Reduced administrative workload

It is no longer necessary for technicians to place multiple calls to the office for service call details. As a result, the burden on administrative staff has been reduced, boosting productivity and the need to add additional personnel eliminated.

  1. Improved customer experience

Customers access a self-service portal to create, monitor, and review service requests, invoices, and installed equipment, allowing Modern Niagara to make a more positive and professional impression with their customers.

  1. Reduce paperwork, faster invoicing

All paperwork associated with work order processing has been eliminated increasing productivity and efficiency. Invoices are created instantly without double data entry allowing for faster billing.

To learn more about how mobile technology can transform your service operations, read “Modern Niagara Group heats up its service operations” now.


Editor’s note: This article was originally published August 2018