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Sage People automates HR, frees up resources for Community Counseling Services

Community Counseling Services - United States

Community Counseling Services (CCS) is a Mississippi-based not-for-profit.  Since 1963 it has offered a wide range of mental health services, serving around 6,000 people annually.

Manual HR processes are burdensome: automation increases accuracy and frees up staff for more important work

As a not-for-profit, CCS must allocate resources carefully and focus as much as possible on serving the community. The team realized that HR processes were mostly paper-based (and thus prone to error) and time-consuming. Automating HR would make processes faster and more accurate and would free up time and money to improve community services and enhance staff wellbeing.
Karen Frye

The way we were working had to change. Everything was manual … it was clear it was no longer meeting our growing demands.

Karen Frye
Chief Personnel Officer

Sage People reduces HR process times while driving up accuracy

Having considered their options, CCS chose Sage People. Key to this was the modular approach that Sage People offers, allowing CCS to build the system up at its own pace and add modules as needed. The benefits were immediate. Sage People reduced the performance review processes by 96%, with 100% accuracy. Processes that had previously taken 30 hours now take just one.
Trophanda Phinizee

What used to take days to accumulate accurate data to provide payroll for bonuses, took just 10 minutes.

Trophanda Phinizee
HR Manager

With Sage People, CCS is becoming a truly people-focused organization

The organization can now focus more time and attention on its staff and offer an enhanced onboarding and retention program that emphasizes wellbeing. This is particularly important to CCS, as a provider of mental health support services, and an important step toward their goal of becoming a truly people-focused organization.
Karen Frye

Sage People has been one of the biggest and most valuable HR accomplishments at CCS.

Karen Frye
Chief Personnel Office

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