Trends & Insights
Creating a workplace plan for business disruptions

- Assign an owner: All plans need a single point of contact, and a single person who owns the plan and can delegate. This needn’t necessarily be a senior member of staff, but people need to know who it is. This person should ensure the plan makes sense and that nothing has been assumed.
- Invite input from all sources: The granularity of the plan will depend on your needs. You may decide that each function or department within your business needs its own plan, for example. You may even decide that individuals should create their own plans. Keep in mind all the functional/departmental/individual plans should sync-up and be combined into a larger workplace plan.
- Consider your entire ecosystem – from supplier to customer: Your plan might include a list of alternative suppliers for certain key resources to be used if your existing supplier becomes unavailable. It may include specific plans on how to treat individual customers, especially larger and/or more important ones.
- Make this a living document: Don’t create it once and then forget about it. Ensure your plan is reviewed periodically and don’t be afraid to make changes should they be needed.
- Communicate: Once the plan is created, ensure it’s available to your entire staff – and that everyone knows what it is, where it can be found and what it means for them.
Business continuity: A guide to managing uncertainty
Your practical guide to developing and implementing a resilient business continuity strategy for your business.
