How the USO has brought a sense of home to troops for over 80 years
Celebrity tours made the USO famous. A finance team built for speed and scale is what keeps it running. In this interview, Michelle Turner and Diane Fraber explain how smarter financial operations let every donated dollar reach the front line.
Most people still picture the USO through its origins: the tours, the celebrity visits, and the stage shows for troops overseas.
That legacy is real, but it’s a fraction of the story. Today, the USO is a global support network spanning military bases, airports, and remote deployment zones, with programs that reach service members from the day they enlist to the day they return to civilian life.
Running almost entirely on public donations makes financial stewardship central to everything, and every dollar must be accounted for, explained, and tied back to impact.
Watch this video interview to see Michelle Turner, senior director of Accounting Operations, and Diane Fraeber, vice president, controller, take you behind the scenes with the USO finance team to show how Sage Intacct delivers the speed, visibility, and insight that makes every dollar go further.
What does it take to fund an 80-year mission?
The USO doesn’t run on goodwill. It runs on financial precision. See how they used Sage Intacct to move from reactive processing to genuine partnership with program teams
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