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From waste to worth

Miller Water Systems - Canada

Miller Waste Systems turned a finance function buried in spreadsheets into a growth engine—powered by Sage Intacct's clarity, speed, and scalability.
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An aging system that couldn't keep up

Miller Waste Systems relied on an aging, heavily customized on-premises ERP that demanded constant maintenance. Month-end close stretched beyond two weeks, invoices took nearly a month to send, and finance teams were trapped in data entry instead of analysis. Managers lacked visibility, and IT spent nights performing "database surgery" to keep things running. When the Canadian payroll extension for their system reached end of life, the company knew it needed to modernize.

With Dynamics, I was doing database surgery at midnight to keep things alive.

Michael Hayes
Manager of Data Analytics, Miller Waste Systems

Sage Intacct cleans up finance, fast

Miller Waste Systems chose Sage Intacct for its flexibility and seamless integrations. The cloud platform replaced thousands of legacy codes with a simple, dimension-based chart of accounts and automated bank feeds. Payroll, expenses, and fleet data now flow through connected systems like Ceridian Dayforce, Nexonia, TRUX, and Dossier. Go-live was fast and smooth, freeing finance and IT from maintenance to focus on analysis, innovation, and growth.

With Sage Intacct, retained earnings roll forward automatically, backups are automated, and the system just works. That freed me to focus on security, integrations, and innovation.

Michael Hayes
Manager of Data Analytics, Miller Waste Systems

Less stress. More speed. Real growth

With Sage Intacct, month-end close now takes days, not weeks. Invoices go out early, improving cash flow, and automation has eliminated manual workloads—allowing four roles to evolve into higher-value analytical positions. Over 70 users now access accurate, timely data across eight entities, strengthening confidence and accountability.

Stress and IT burden have eased, and recruitment has improved as finance roles become more strategic. Managers can finally drill into live numbers, understand their performance, and make faster, smarter decisions.

It's one of the best things we've ever done as a company. I wouldn't turn the clock back if you paid me.

Mike Buchanan
VP of Finance, Miller Waste Systems

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