The next 100 days – the COO’s return to BAU
The COO has always been responsible for efficient, scalable and smooth operations. COVID has uprooted that efficiency, smoothness and predictability. This whitepaper discusses what strategies a COO might seek to embed in the next 100 days if they were starting with a blank sheet of paper.
This whitepaper covers:
Revisiting the COO’s job
- Recognising the forever changes
- Establishing a culture of operational resilience
- Getting one step ahead of new customer expectations
- Looking to a new horizon