Eric leads, expands, transforms businesses, helping customers drive innovation, adopt IT and new technologies. He helps organisations to become more competitive in the digital era.
Customer experience and client success is Eric’s focus. His proficiency in strategy, business models, sales and business development, operationalisation, and building successful teams is what resulted in his recent success with the cloud. Eric kicked off the cloud services business for IBM GTS France in 2011 and developed the business up to 2016, with a successful team. As a result, he was rewarded as an IBM global sales winner for cloud business in 2012.
Currently, he assists with CxO and other enterprises to develop their business and succeed their digital transformation across Europe, particularly France and the Middle East.
Outside of family, his passion is creating a smart future for people and clients and being an influencer on social networks.
Gemma Andrews co-founded online retailer Superfood Market in 2014. The business is now the largest online health retailer in the UK, stocking over 11,000 products from over 4,500 different manufacturers. Superfood Market employs 15 full time staff and sends out thousands of orders each day from their fulfilment centre in the North of England. Over 60% of the orders placed via Superfood-Market.com are sent internationally, with the business trading in five currencies, seven languages, and four continents.
Global Executive with experience driving diversity and social impact initiatives within various industries with revenues ranging from $10B - $50B.
Proven experience creating, developing, and leading diversity and external relations functions domestically in the US, North America, United Kingdom, South Africa, and Asia.
A corporate leader and business owner with a blended background of diversity strategy, entrepreneurship, and corporate citizenship experience.
Small Business Influencer with a focus on diversity for brands including: Xerox, Pitney Bowes and Oracle.
Gwendolyn’s services are extended to the US, Canada, and UK.
Janice B Gordon helps businesses identify what they do that is great, then how to do it better for their customers and secure and grow the customers that love what they do.
Multi-award winning Janice is author of Business Evolution and a keynote speaker. She is Director of Problem Solving Company Ltd, a business growth consultancy, training and mentoring agency offering bespoke strategic account management, strategic marketing, and customer engagement strategies.
As a visiting fellow at Cranfield School of Management with the Centre Strategic Marketing and Sales, Janice develops and delivers bespoke programmes in key account management.
With 25 years' experience starting, growing, and advising businesses, Janice mentors internationally for the Cherie Blair Foundation. She has a Cranfield MBA, Marketing CIM, BA (Hons) in Business and Design and is a certified NLP and SFEDI Enterprise mentor. www.theproblem-solver.com.
Jonathan is the founder of Insignia, a crisis management consultancy which provides planning, training, and advice to help executives do and say the right thing under intense pressure on the worst day of their professional lives.
He has more than 25 years’ experience providing crisis management advice to businesses around the world and is a regular commentator on crisis management for media including Sky News, BBC TV and radio, Bloomberg, CNBC, The Times, The Guardian, The Director and Huffington Post. You can read his blog on Insignia’s website.
One of the biggest obstacles to growth is finding (and keeping) the right talent. Choosing the right time, the right person, and the right employment options is vital to help your business achieve its full potential.
Capability Jane is a unique recruitment company focusing on senior-level part-time and flexible working roles, as we move towards a world where flexibility, part-time and job sharing is the norm, not the exception.
Linda is passionate about helping organisations navigate the recruitment process from designing the role, through to attracting and recruiting the right candidates, and ensuring they not only stay, but are happy and productive from day one.
Lisa is a keen business strategist. Her main focus is working with teams that are underperforming and helping them pinpoint what is needed to get back on track. She has worked with multiple large manufacturing companies and some small companies as a mentor in their first year in business.
People have been known to think of her as a puzzle solver because she really gets to the root of things to find the issue causing obstacles. Her military experience and working in aviation, rail, and construction has given her a very round knowledge of the operations in these organisations. This enables her the ability to really get to the root of things and help give the team a true MOT on their situation.
In her spare time, Lisa is an award-winning photographer specialising in city landscapes, animals, and astrophotography. Lisa's business is global so she travels around the world particularly in Europe and the Middle East but does not exclude other places. Lisa will be working with a Thai company in Thailand towards the end of 2018.
A Sage Business Expert and Virgin Start-Up mentor, Ola’s extensive small business expertise includes social media and content marketing, business growth strategies, and how to turn your passion into a profitable concern.
A certified coach, NLP practitioner, accomplished author, speaker, and radio show host, Ola is also an ordained interfaith minister, personal trainer, and Black Belt in Tae Kwon Do.
Paul Ince is a digital marketing strategist who believes that the people working within the business are best placed to talk about it. Paul helps organisations understand their voice and puts strategies in place to amplify it to their market.
He is the founder of MarketEd.Live; a conference for professional marketers held annually in Nottingham, featuring the most innovative speakers inspiring attendees to be better at communicating with their audiences. Paul provides services in UK Midlands and London.
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. Shep is the "New York Times" and "Wall Street Journal" bestseller of "The Amazement Revolution", "The Cult of the Customer," "The Loyal Customer", "Moments of Magic" and "Amaze Every Customer Every Time".
In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of companies and associations on their customer service and loyalty initiatives. Some of his clients include American Airlines, American Express, Aetna, AAA, AT&T, and Abbott Laboratories.
Shep travels all over the world depending on who hires him for his service. For example, in May 2018 he spoke in Amsterdam, Bogota, and Cayman Islands although the majority of his appearances are in the US.
Stella has a business background of customer services. She developed an online service that evolved into social media, social selling, and the ability to be a social media strategist. Due to her passion for international networking she founded the company The Connector Int Online Ltd.
Relationship building along with collaboration gave the ability to give and receive feedback on projects that have been completed. There are complimentary tools with the functionality to implement and record commitments with her clients and collaborators. Stella loves the element of being able to give and receive feedback on projects that have been completed.
She makes projects and collaboration more engaging as everyone is earning relationship capital and credibility points that demonstrate each person's credibility and reliability through sending appreciation badges. This leads on to a unique strategy to build a tribe of people committed to their work.