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What Sage Business Care can do for your business

Sage Business Care plans give you the support you need to get the most out of your software packages, including 24/7 access to problem-solving information, real-time chat, expert training, and proactive support calls.

Sage Business Care service plans for Construction and Real Estate

Keep everything updated and running smoothly with a service plan for your construction or real estate solution. Subscribing to a service plan enhances the value of your software.

The Gold plan is the best option for providing maximum coverage for your business. You'll receive all Silver plan benefits, plus an unlimited number of customer support cases annually, a 10% discount on Anytime Learning, the ability to purchase extended after-hours and weekend support, and greater discounts when you register for the Sage annual customer conference.

The Silver plan provides the most economical option for receiving software assurance and technical support from our customer support center. You'll receive up to five (5) support cases annually, Remote Desktop Support, flexible payment options, and discounts when you register for the Sage annual customer conference.

The Gold plan is the best option for providing maximum coverage for your business. You'll receive all Silver plan benefits, plus an unlimited number of customer support cases annually, a 10% discount on Anytime Learning, the ability to purchase extended after-hours and weekend support, and greater discounts when you register for the Sage annual customer conference. The Silver plan provides the most economical option for receiving software assurance and technical support from our customer support center. You'll receive up to five (5) support cases annually, Remote Desktop Support, flexible payment options, and discounts when you register for the Sage annual customer conference.
The Gold plan is the best option for providing maximum coverage for your business. You'll receive all Silver plan benefits, plus an unlimited number of customer support cases annually, a 10% discount on Anytime Learning, the ability to purchase extended after-hours and weekend support, and greater discounts when you register for the Sage annual customer conference. The Silver plan provides the most economical option for receiving software assurance and technical support from our customer support center. You'll receive up to five (5) support cases annually, Remote Desktop Support, flexible payment options, and discounts when you register for the Sage annual customer conference.

Sage Business Care for HRMS

Sage HRMS software assurance and support plans maximize your software investment by giving you an impressive selection of practical benefits. You'll have unlimited access to technical expertise, educational opportunities, and product upgrades and enhancements, plus 24/7 access to the Sage HRMS online Knowledgebase. With two annual Sage Business Care plan options to choose from, you'll know your system is in competent hands—and your business is positioned to focus on greater profitability.

Sage Business Care plans provide outstanding support services for your business and your Sage HRMS software. And this translates into peace of mind for you. Whether it's our Gold or Silver plan, you'll receive automatic access to software upgrades and product enhancements. When you need immediate information to help keep your software running smoothly, you can peruse the Sage HRMS online Knowledgebase any time. And, you'll also receive quarterly payroll tax updates.

Unlimited 24/7 access to industry and peer-to-peer online community support resources

Knowledgebase

Get unlimited 24/7 access to the same problem-solving resources used by our support centers. The online Knowledgebase provides fast, searchable access to a comprehensive support database. Use the answers in the Knowledgebase to prepare for upgrades, avoid known issues, access troubleshooting tips, solve challenges, leverage best practices, and minimize disruptions to your business.

Support and Training

Sage City peer-to-peer help

Your online community is your gateway to a world of invaluable resources. Ask questions and share product experiences, tips, tricks, and suggestions with colleagues and product experts, and find out what’s new with your product by browsing blogs, videos, and more.

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Sage Premium hands-on phone and chat support

Receive our highest level of care, including appointment scheduling which enables you to schedule your support calls with one of our dedicated Platinum Support Team members after a 2-minute hold time.

Putting you, the customer, first! A Sage support representative will proactively reach out to check in and ensure everything is running smoothly with your system.

Have a quick question? Chat live with our support team for an instant answer directly from one of our Sage software experts.

Upgrade planning assistance

Ensure everything is in place for a hassle-free system upgrade. Arrange a Sage support team member-led conversation with you and your business partner to discuss pre-work assignments.

Appointment scheduling

As a benefit of your Sage Business Care Platinum Plan, you can schedule your support calls with one of our dedicated Platinum Support Team members using our online scheduling tool.

Sage University on-demand training and self-pace courses

Sage University real-time learning courses are online, instructor-led, and scheduled for a specific date and time. All you need are a computer, phone, and an internet connection. Some courses offer a virtual hands-on lab. Everything happens live, so you can ask questions and interact with other participants and the instructor.

Sage University anytime learning courses are self-paced, on-demand, recorded sessions that are available whenever you are! They provide an innovative way to learn new product features or to reinforce core concepts. They’re also ideal for equipping new hires with basic software skills, and training your staff in remote offices.

Sage Summit events

The Sage Summit Tour is a series of events for learning, networking, and connecting with other business builders like you—focusing on helping you grow your business.

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We’re here to help. Get the answers you need, whenever you need them.

24/7 online assistance

Connect with industry peers, certified partners, and Sage pros online to find the information you need to get the most out of your Sage solution!

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Search the Sage Knowledgebase

Expert help

Want to talk? Give us a call—or chat with us online!

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Training and certification 

Learn from the experts and become one yourself. Grow your skillset from anywhere.

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