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2024 Professional Services Maturity™ Benchmark Report

The 17th annual Professional Services Maturity™ Benchmark report by SPI Research offers a comprehensive global study of service organizations and their key performance metrics. Based on five fundamental Service Performance Pillars, this report provides professional service organizations (PSOs) with a reliable benchmark to assess their performance against industry peers.
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A global study of service organisations and their key performance indicators

SPI Research evaluates the effectiveness of each pillar using 5 maturity levels, helping PSOs identify areas of underperformance and implement improvement strategies. These 5 pillars are:

  1. Leadership
  2. Client relationships
  3. Talent
  4. Service execution
  5. Finance and operations

Download the 2024 Professional Services Maturity Benchmark report for insights to make real-time changes necessary for growth. Discover best practices and help push your organization towards improvement.