A 140‑year‑old family business modernizes operations, strengthens traceability, and drives efficiency using Sage X3's real‑time visibility and automated workflows.
Pedifix Inc., a family‑owned manufacturer dating back to 1885, has continued evolving its operations with the help of Sage technology. After years on Sage 500, the company upgraded to Sage X3 to gain deeper visibility into inventory, automate processes, and provide role‑based access that streamlines work across departments. Today, teams benefit from real‑time landed cost insights, improved traceability, and more efficient workflows that enhance customer service and operational performance.
Pedifix struggled with limited traceability, heavy manual price updates, and inefficient data retrieval. Customer service teams were overwhelmed by manual data entry, and operations lacked real‑time visibility. The company needed a modern system to streamline processes, improve accuracy, and support company‑wide data consistency.
Before adopting Sage X3, Pedifix relied on Sage 500 with limited visibility into lot tracking and inventory accuracy. Pricing updates required large teams to make manual changes, and customer service agents faced significant data entry burdens. Data retrieval for compliance and quality assurance was slow and inefficient. The company needed a more powerful ERP capable of supporting universal data standards and improving operational discipline without sacrificing culture or agility.
"Before X3, traceability was limited and required a lot of manual work. We needed deeper visibility and efficiency across the board."
Christine Garabo
Products & Compliance Manager
By implementing Sage X3, Pedifix gained real‑time lot tracking, automated pricing updates, and improved landed cost accuracy. Role‑based pages empowered users with the right data at the right time, while centralized data ensured consistency across teams.
Pedifix implemented Sage X3 over a one‑year period with support from Metadata Work. The system now provides real‑time insights into lot tracking, inventory, and landed costs. Automated pricing updates eliminate manual work, greatly reducing the resources required on pricing‑change days. Role‑based pages help new and existing staff quickly access relevant information. The company has also laid the foundation for upcoming upgrades, including shop floor control and supply chain intelligence modules.
Pedifix reduced manual data entry by 25% and cut electronic data interchange (EDI) processing time by 60%. Customer satisfaction improved thanks to better communication and accurate timelines. With Sage X3, Pedifix now relies on a unified data set that supports automation, efficiency, and long‑term scalability.
Since deploying Sage X3, Pedifix has significantly reduced manual workloads for customer service and operational teams. Data entry dropped by 25%, while EDI processing improved by 60%. Real‑time landed cost visibility supports smarter financial decisions, and streamlined workflows have strengthened customer satisfaction. With universal data standards and expanded automation, Pedifix is positioned for future growth through enhanced shop floor visibility and intelligent supply chain planning.
"High‑performing IT becomes invisible. With X3, users simply get the right data at the right time."
Frederick Hung
Head of Information Technology
