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Brightly - United States

Brightly buddies up with Sage Intacct to gain 360-view of business

Provider of online business tools eliminates duplicate data entry with integrated front and back offices while finding full quote-to-cash transparency using Sage software
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Lack of integration

Brightly struggled with a staggering number of different software applications, which hampered its ability to manage customer relationships and back-office operations. The lack of integration between systems deprived managers of key financial insights that could help them make better business decisions.

Intacct provides instant integration

By adopting Sage Intacct’s cloud-based financial applications through the Salesforce AppExchange, Brightly has instantly achieved front and back office integration. Changes made in Salesforce are automatically reflected in Intacct, and vice versa – and the sales team never has to leave the familiar Salesforce interface.

We now have a centralized repository for all our front-office and back office data.

Kent Hudson
CEO and Co-Founder

Addressing every customer issue

Using Sage Intacct, customer support agents now have a 360 degree view of each customer, which means a single agent can address every customer issue, from order status to fulfilment to billing. Higher satisfaction has in turn boosted retention, freeing sales reps to target new accounts.

Intacct and Salesforce serve as the hub of our business, allowing us to better serve the national educational market.

Kent Hudson
CEO and Co-Founder