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Sage Pathways: restart your career with us

Register for our free online event on 13 July 2021 to help you get back to work. 

Restart your career in our customer services team

Are you looking to return to work after a career break and want to restart your career in an inspiring, flexible and supportive place to work, with a starting salary of £24,000 per year - rising to £26,000 after six months?

If you have previous experience in the workplace but have been on a career break (for any reason), this may be the programme for you! Our Sage Pathways programme in customer services, based at our brand-new offices at Cobalt Park in Newcastle, is designed to help people who have held professional roles in the past to return to work flexibly after a career break.

Sage Pathways is a ‘supported-hiring’ programme where you will be recruited into a permanent position as a customer support expert, working flexible hours. You will be provided with a nine-month programme of training and support that can ultimately lead to a variety of career pathways.

You will start your journey with us in the customer services team where you will spend the first six weeks learning all about our products, services, customers and business. From here, you will move into a customer support expert role sitting at the heart of what we value most – helping our customers succeed.

A coach and mentor will guide you on the job and through those nine months so you will have lots of support and direction. You will also be introduced to a Sage ‘buddy’ to help you navigate the business and your return to work (as we know sometimes that can be the tough bit). Most importantly you’ll be part of a community of people returning to work, so you’ll never feel alone.

How do I apply for the Sage Pathways programme?

  1. To get you going, we are running a Sage Pathways programme event on 13 July 2021 which will be held online. This information session will give you the opportunity to explore what it’s like to work at Sage and find out more about the programme and the role. We’ll also help you prepare for our application process and get you ‘recruitment ready’ with sessions on interview skills, building your personal brand and returning with confidence. There will be plenty of Sage people available to talk to and answer your questions including mentors and buddies, colleagues from the customer services teams and members of the recruitment team. To register for this event please complete the Pathways event registration form
  2. After the event, you will be able to apply for the programme via our Sage Careers website, which will go live on 13 July 2021. If you have any questions about the programme, you can contact the team by email at [email protected]
  3. We have produced this interview tips & preparation guide which we hope will be useful now, or when you apply for other roles in the future
  4. If your application is successful, we will invite you for an interview over the phone. You will talk to one of our recruitment team - they will spend time chatting to you about the role in more detail and will also ask you some questions about yourself and why you want to apply for the Sage Pathways programme
  5. If your phone interview is successful, we will then invite you to an assessment event where you will work with other candidates for the Sage Pathways programme on real life challenges
  6. After the phone interview and the assessment event we will then contact you to let you know whether we would like to offer you a place on the programme

Working with us

Supporting professionals returning to work through our Sage Pathways programme is just one way of showing just how important people are to us. We love our people and they love us back ; whether due to our development focus for all, the volunteering days, flexible working or just the fun our colleagues have at work. We are incredibly proud of our supportive, engaging, creative and forward- thinking culture. There really can’t be a better place to return to work !

Why apply for the Sage Pathways programme?

The opportunity to learn new skills and forge a new career 

Work in a way that works for you – we are often able to offer a range of flexible working patterns

We are a business and a team that makes a difference and that cares

We work in an open and inclusive working environment

You’ll get lots of help from our supportive culture

 We have family friendly policies and practices 

Our leaders are inspiring and act as role models 

 The customer support expert role is challenging and rewarding

There are many opportunities for career progression  

Customer support expert role

When you join us on the Sage Pathways programme you will start in customer services. See details on the customer support expert role.

What your nine months training timeline will look like:

Month 1

  • Training
  • Sage Business Cloud Accounting

Months 2-3

  • Speaking with customers
  • Side-by-side coaching
  • Daily coaching feedback
  • Buzz sessions (ad-hoc training /back in the classroom
  • Time to self-develop
  • Focus on objectives set by coach
  • 1-2-1 with team manager to discuss personal development plan

Months 4-5

  • Speaking with customers
  • Coaching – regular feedback
  • Time to self-develop
  • Review training needs (additional training if needed)
  • Create personal development plan (career progression)
  • Monthly 1-2-1 with team manager
  • Focus on objectives

Months 6-7

  • Speaking with customers
  • Coaching – regular feedback
  • Continued self-development time
  • Monthly 1-2-1 with team manager
  • Focus on objectives
  • Getting ready to migrate
  • Meet your new manager
  • Meet your team, join team building/meetings

Months 8-9

  • Speaking with customers
  • Coaching – regular feedback
  • Monthly 1-2-1 with team manager
  • Focus on objectives
  • Spending time with your team
  • Building relationships with new team
  • Monthly 1-2-1 with your new manager
  • Coaching from your new manager
  • Graduate from the Grad Bay

Starting with us

If you are one of the successful new starters, your first day will introduce you to life at Sage as well as meeting your fellow new starter colleagues. Your first week will be focused on providing you with that core foundation knowledge of your supported skill which we’ll build on week by week.

You will also meet your coach, line manager and buddy and be provided with a full overview of your training and coaching programme.

Start your career at a place that matters and cares

Every day at Sage, we support and enable the success of business builders in the UK and around the world. We’re not just another technology company, we champion and celebrate the entrepreneurs and small businesses of the world. We grow as a family, we spark conversations, we share the love, and we believe in giving back to the community. Return to work with us - where colleague success walks hand in hand with customer success and innovation.

Sage Pathways case studies

Kouassi Anguie - Apprentice Cloud Engineer

"The Pathways programme was a unique opportunity to re-start my career in technology. I felt a little bit overwhelmed at the idea of starting all over again, but the programme helped me build my confidence up through the supported training and development.

Sage is a great place to work, there are a lot of perks and incentives for Sage employees. Sage culture is quite unique, you are always encouraged to bring your whole self to work.

Without the initial event, I would have never applied to the programme. All the speakers were very inspirational especially all these women sharing their personal career break stories."

Angela Carss - Associate RPA (Robotic Process Automation) Developer

"My Sage Pathways experience has been a very positive one and I cannot thank this programme enough for giving me such a wonderful opportunity. I joined the programme as a Sage Business Cloud Payroll Technical Support after a 4-year career break raising my three young children.

Flexibility was very important to me and this programme let me work whilst I was still able to do the school runs and enjoyed time off with the kids when they were off school.

I gained a thorough understanding of Sage Business Cloud Payroll software."

Andrew Shone - Technical Support

"I am slightly older than the typical frontline technician but I was drawn to the Pathways programme because of the flexibility it offered as I have had several periods of family responsibilities. It gave me the chance to work in a large organisation and what appeared to be, and turned out to be, a very supportive environment. And let’s not forget it was a job opportunity!

After a really good period of initial training that gave me the skills and confidence to tackle the job, the coaching and fantastic background support has made progression an easy process."

Our charity partners

Smart Works

Smart Works Newcastle dresses and coaches women in the North East for job success and we are delighted to be working with Sage Foundation again on their fantastic return to work programme, Sage Pathways.


Suitability supports North East unemployed men with access to free interview clothing helping them to not only look good but feel confident to succeed when attending their interviews. We are very excited to partner with Sage Foundation on this great initiative.

Sage Foundation

We take our responsibility to the communities in which we live and work very seriously and through our Sage Foundation we help disadvantaged communities in over 20 countries. We are committed to transforming lives by investing our time, money, expertise and technology to create sustainable social, economic and entrepreneurial opportunities there. When you join Sage, you will be able to play your part through 5 days of volunteering in a charity of your choice, out of the office, every year.