Service Performance Insight (SPI Research) has published its 16th annual Professional Services Maturity™ Benchmark report – available for download now.
In this 2023 report, SPI Research compiled the most extensive global study of various types of service organizations that exist today and the common benchmarks that drive them. This report is designed to give professional service organizations (PSOs) a reliable basis to view their performance relative to a well-established benchmark of peers. This benchmark provides visibility into critical business processes and key performance metrics.
The core tenant of the PS Maturity Model™ is that the business outcomes of all billable professional services organizations are based on five fundamental Service Performance Pillars. Together they form the foundation of this benchmark study. These five pillars are:
- Client Relationships
- Service Execution
- Finance and Operations
SPI Research determines the relative operational effectiveness of each of the five pillars with five maturity levels. This surfaces areas where PSOs are underperforming compared to industry peers. It also helps PS executives identify and implement improvement strategies to move their organizations forward.
Download the 2023 Professional Services Maturity Benchmark report for insights that empower you to make changes in real-time that are necessary for growth. This information will shed light on best practices and help galvanize your organization around improvement priorities.